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HS220Unit2Assignement2.docx - Emily Bendickson Unit 2...

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Emily BendicksonUnit 2 AssignmentHS220
Insurance company: Hello, thank you for calling Blue Cross Blue Shield, how can I help youtoday?
Insurance company: Okay, I can help you with that. What is the patient’s name and policy IDnumber?
Insurance company: Great, can you also verify his date of birth and current address?
Insurance company: Thank you for that information. What medication were you inquiring about?Me: Mr. Thomas is diagnosed with unspecified asthma, IDC code J45.909, and has been
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Term
Spring
Professor
NoProfessor
Tags
insurance company, Blue Cross and Blue Shield Association

Unformatted text preview: prescribed a fluticasone inhaler. He is wondering if this will be completely covered? Insurance company: Unfortunately, it is not covered under BC/BS. Me: Okay, that is the only inhaler that has worked for him in the past. Do you have any other options that would be completely covered? Insurance company: Yes, two of the inhalers that are covered are Budesonide and Mometasone. Me: Okay, great. I will pass this information onto the provider so he can go over the options withMr. Thomas. Insurance company: Is there anything else I can help you with? Me: No that should be all for today, thank you for your help. Good-bye.Insurance company: Have a great day....
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