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ISO--IEC-20000-Foundation-(ISO20KF).pdf - Exin ISO20KF ISO...

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ISO20KFExinISO / IEC 20000 Foundation
A. Incorrect. The IT Framework provides a structure for service management butwould not define the service itself.B. Incorrect. The OLA would define a support arrangement behind the primecustomer service. C. Correct. The Service Catalog or the SLA would define theservice for the customer.D. Incorrect. The Service Report would provide details of service performance notdefine the service.QUESTION:110What is required to be included in Release Management procedures according toISO/IEC 20000?

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Term
Fall
Professor
Mohammad Alizadeh
Tags
Service system

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