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390 Test 1 Review

390 Test 1 Review - MGT 390 Review Questions for Test 1...

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MGT 390 – Review Questions for Test 1 Chapters 1 through 4 including Service Blueprint 1. What is the process view? The process view considers any organization, or any part of an organization , to be a process that transforms inputs into outputs 2. Able to identify flow unit in a problem or situation. (the item being analyzed) 3. What is the importance of performance measures? By capturing facts in an objective, concrete, and quantifiable way, we get a clear picture of the relationship between controllable process competencies and desired product attributes and thus are able to set appropriate performance standards. 4. What are the general product attributes? (1) Product cost the total cost that a customer incurs in order to own and experience the product. (2) Product delivery-response time – the total time that a customer must wait before receiving a product for which he or she has expressed a need to the provider. (3) Product variety – the range of choices offered to the customer to meet his or her needs. (4) Product quality – the degree of excellence; how well the product performs. 5. What is value? What is its relationship to process output? Value – the price a specific customer is willing to pay for a product. 6. What is meant by process competency? We use four dimensions for measuring the competence of processes to produce and deliver the corresponding product attributes: (1) Process cost – the total cost incurred in producing and delivering outputs. (2) Process flow time – the total time needed to transform a flow unit from input into output. (3) Process flexibility – the ability of the process to produce and deliver desired product variety. (4) Process quality – the ability of the process to produce and deliver quality products. 7. What is meant by process capability? Process capability – the ability of a process to meet customer specifications. 8. What are the basic types of process architectures? Process architecture is defined by the types of resources used to perform the activities and their physical layout in the processing network. Most process architectures fall somewhere on the spectrum between two extremes: the job shop process and the flow shop process.
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9. What is a job shop? How does a job shop differ from a flow shop?
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