Quiz 1 - Name: Quiz 1 Status : Completed Score: 65.5 out of...

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Name: Quiz 1 Status : Completed Score: 65.5 out of 108 points Time Elapsed: 0 hours, 33 minutes, and 52 seconds out of 2 hours and 0 minutes allowed. Instructions: This is an individual quiz. Please do NOT do it as a group. Please do NOT get help from others. It is open book, open note. Question 1 2 of 2 points Smooth Gear Inc. produces geared speed reducers, which are gearboxes to provide precise revolution per minute (RPM) speed for elecric motors used in conveyors. The customers of Smooth Gear and its immediate competitors only purchase reducer gears that meet their quality requirements, since the gears are used in hostile environments, such as food packing plants. Smooth’s customers tell them they buy from them because of the dependable, short lead times for replacement parts. When a part fails, the customer need to replace it quickly, since it may cost more than $1,000 a day to have a conveyor out of service for repairs, because they will have to either stop using the conveyor, or pay labor to hand carry items around that portion of the conveyor. Given this information, what is the order winning characteristic (OWC) in Smooth's market? Selected Answer: a. Lead time Correct Answer: a. Lead time Feedback: YES. Smooth’s customers tell them they buy from them because of the dependable, short lead times for replacement parts. Question 2 8.5 of 8.5 points 1. According to our book and/or class discussion, a process is best defined as: Selected Answer: d. a network of activities and buffers that uses resources to transform inputs into outputs Correct Answer: d. a network of activities and buffers that uses resources to transform inputs into outputs Question 3 8.5 of 8.5 points
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Our book states that a process manager has four important questions to consider. They are: 1) What should the process architecture be? 2) What policies should govern process operations? 3) How should process performance be controlled over time? 4) How should process performance be improved? What does our book suggest as the best rationale for selecting a process architecture? Selected Answer: c. The manager should select the process architecture that best develops the competencies that will meet customer expectations. Correct Answer: c. The manager should select the process architecture that best develops the competencies that will meet customer expectations. Feedback: YES. The manager should select the process architecture that best develops the competencies that will meet customer expectations. Question 4 2 of 2 points MDVIP is a medical practice that charges patients an annual fixed fee of $2,000 per year which they must pay whether they visit the doctor during the year or not. Patients pay the standard $80 fee to the doctor each time they visit the doctor. No
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Quiz 1 - Name: Quiz 1 Status : Completed Score: 65.5 out of...

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