17759 - BSBINN501 - Task 3-converted.pdf - Appendix 3...

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Appendix 3 Impact Analysis Consideration Benefit Risk Mitigation People (staff and customers) Staff : Making Coffee could prompt up Interaction with customer will improve Staff morale will increase Workplace culture will enrich Staff : Change in attitude for change to occur System too technical Technical issues could slow orders Staff : Time management/effective planning QA on product testing/review Providing training on the new system Customer : Less time consuming Referrals Service will be improved Set the standard Customer : Not everyone will posses the App Wanting to face real people to order, not a machine Technology does not function as expected Customer : Applying effective Communication techniques Marketing of new system frequently and earlier than usual Advertise benefits of system
Consideration Benefit Risk Mitigation Resources Time saving approach for workers More orders could be made within a shorter period Sales increase Purchase/acquire new equipments Technically issue if App is down Revenue loss for non- operationality of the new system Resources constraints Human impacts-additional strain and stress,illness,turnover,etc. Effective risk management analysis Business planning and budgeting Measure outcomes/data during launch to modify/mitigate further risk and drive improvement Process and practice Physical effort is mitigated Processing delay is improved Improve consistency Ability to focus on other areas of the business and improve other processes News system needs to be adopted Time consuming to comprehend full functionality Inconsistent performance WH&S issues to consider Enhance planning Costly to employ specialist to review/develop new process and procedures Costly to conduct training to ensure process works smoothly before starting to trail on customers
Appendix 4- Operational plan Objective Strategy Target/Goals Measure Accountability Budget Timeline Order automation New system is fully installed and operational New process and procedures are in place Test early and test often Speed up customer order processing time.For instance- Getting and order ready by 2 minutes compared to 4 minutes earlier Number of orders completed per hour Number of orders completed per day Number users per hour All Staff $6,000 7 Weeks Customers adopting quickly the new system Market and communicate new system for acceptability New system instructions for customers Selling customers system benefits Around 30% of rush hour customers adopting new system by 1 st month Number of order processed Customer feedback Amy $1,500 8 Weeks Recognition of new system Social Media subscriptions Social media advertising across accounts 9 posts on social media per day Number of App ordering goes up More referrals All Staff $2,700 10 Months
likes/followers Online/offline

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