Ch10 - V9 - Chapter 10 Information Systems Management This...

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Chapter 10: Information Systems Management This presentation has been modified from the original and should be downloaded from the Course Documents area in Blackboard
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Learning Objectives Understand the relationship of the CIO and CTO to other senior executives. Know the IS department’s responsibilities for planning the use of IT/IS, managing infrastructure, developing systems, and protecting information assets. Understand the purpose, advantages, and risks of of outsourcing. Know users’ rights and responsibilities with regard to the IS organization.
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The Information Systems Department The main functions of the IS Department are to: Plan the use of IT to accomplish organizational goals Develop, operate, and maintain the organization’s computing infrastructure and enterprise applications. Protect information assets. Manage outsourcing relationships. The title of the principal manager of the IS department varies from organization to organization. A common title is Chief Information Officer, or CIO. Other common titles are vice president or director of information services The CIO, like other senior executives, typically reports to the chief executive officer (CEO) Alternatively the CIO reports to the chief operation officer (COO) or chief financial officer (CFO) who in turn reports to the CEO.
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Figure 10-1 Typical Senior-Level Reporting Relationships
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Information Systems Department (Continued) Most IS departments include a technology office that investigates new information systems technologies and determines how the organization can benefit from them. The Chief Technology Officer or CTO , often heads the technology group. The CTO sorts through new ideas and products to identify those that are most relevant to the organization. The operations group , manages the computing infrastructure, including individual computers, computer centers, networks, and communications. This group includes system and network administrators. An important function of this group is to monitor the user experience and respond to user problems.
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Information Systems Department (Continued) The development group manages the creation of new information systems as well as maintaining existing information systems. The size and structure of the group depends on whether programs are developed in-house. The department includes systems analysis (who work with users), operations, and vendors to acquire and install licensed software and to set up the system components around that software. If the organization develops programs in-house, then this department will include programmers , test engineers , technical writers , and other development personnel.
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Information Systems Department (Continued) The outsourcing relations group exists in
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