Unformatted text preview: How can these be reduced? I could foresee two conflicts with customers; customer-customer conflicts and customer-organization conflicts. To reduce customer-customer conflicts, Diets To You must train employees to handle such conflicts, separate customers who may conflict with one another, treat all customers fairly, and make sure customers are aware of what to expect. So as to reduce customer organization conflicts, the company should explain rules or policies that are of concern to the customers, negotiate settlement with the customer, or analyze policies to ensure they remain current....
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This note was uploaded on 04/07/2008 for the course MKTG 369 taught by Professor Lancaster during the Spring '08 term at Clarion.
- Spring '08