HDI-Qualified-Customer-Support-Specialist-(HD0-400).pdf - HDI HD0-400 HDI Qualified Customer Support Specialist http\/killexams.com\/exam-detail\/HD0-400

HDI-Qualified-Customer-Support-Specialist-(HD0-400).pdf -...

This preview shows page 1 - 3 out of 6 pages.

HD0-400 HDI HDI Qualified Customer Support Specialist
Image of page 1
QUESTION:110 How can being empathetic to the customer benefit the Support Centre? A. Being empathetic allows you to express your feelings. B. Being empathetic creates a rapport with the customer. C. Being empathetic increases first contact resolution. D. Being empathetic permits the customer to vent. Answer:B QUESTION:111 What is a best practice for helping Troytec.com who feels inconvenienced? QUESTION:112 What is the most important role of support centre services?
Image of page 2
Image of page 3

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture