HD0-400HDIHDI Qualified Customer Support Specialist
QUESTION:110 How can being empathetic to the customer benefit the Support Centre? A. Being empathetic allows you to express your feelings. B. Being empathetic creates a rapport with the customer. C. Being empathetic increases first contact resolution. D. Being empathetic permits the customer to vent. Answer:B QUESTION:111 What is a best practice for helping Troytec.com who feels inconvenienced? QUESTION:112 What is the most important role of support centre services?