Supply Chain Performance Measures

Product leadership metrics will tend to center around

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Unformatted text preview: enter around innovation and development, whereas customer intimacy metrics will focus more on customer satisfaction. 2006 SCMRC Research Paper-Key Metrics Used in the Supply Chain Operational Total cost of logistics Logistics costs as a % of sales Inventory shrinkage Strategic Total supply chain management costs Inventory turnover Cash-to-cash cycle time Return on net assets Return on investment Customer Product price Frequency of sales transactions Return rates Market share Sales volume Total cost to customer Growth in target segments Business Process Order cycle time On time delivery Inventory turnover Stockouts Labor utilization rates Average leadtime Total delivered cost Perfect order fulfillment Learning and Growth Turnover rate Number of cross-trained employees Days to hire Value added per employee Training investment per customer Financial Customer Intimacy 2007 SCMRC Research Paper-Key Metrics Used in the Supply Chain Customer Intimacy: e.g.: Ebay Operational Strategic Financial Value added per empl...
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This note was uploaded on 10/25/2012 for the course WCOB 3613 taught by Professor Jamescrowell during the Fall '12 term at Arkansas.

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