Supply Chain Performance Measures

G ebay operational strategic financial value added

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Unformatted text preview: oyee Return on Investment Economic value added Customer Response rate Customers per employee Response time per customer request Training hours on client products Hours spent with customers Customer loyalty based on customized solutions Customer satisfaction Business Process Backorders Order cycle time Forecast accuracy Perfect order Percent of expedited requests filled Order fulfillment leadtime Learning and Growth Training investment per customer Training hours Employee participation in professional or trade organizations Number of shared data sets customer intimacy metrics will focus more on customer satisfaction Customer Intimacy 2007 SCMRC Research Paper-Key Metrics Used in the Supply Chain Product Leadership; e.g.: Best Buy Operational Strategic Financial Revenue from new products Customer Number of customer needs satisfied Brand awareness Customer interest in new products Return on investment Economic value added Customer loyalty based on superior products Customer satisfaction Business Process Time to market of new New products products/services introduced Patents pending Perfect order Learning and Growth Employee suggestions Product leadership metrics will tend to center around innovation & development Summary Performance measurement for logistics systems, and especially for supply chains, is necessary but challenging because of their complexity and scope. Certain characteristics should be incorporated into good metrics—be quantitative, be...
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