assignment 3.docx - Q1. Briefly describe at least three...

Q1. Briefly describe at least three practical clinical situations demonstrating effective
listening techniques that indicate you are fully engaged in listening to your patients.
Q2. When receiving email messages what is your reaction to the following situations or the
reactions of most people? When you get a message that is all caps? When you get a message
that takes forever to open? When someone sends a lot of different topics in one message?
What can you do personally in your email practice to avoid these situations?

I will try as much as possible to use caps and small letters where appropriate to avoid sending the
wrong messages to the intended recipients.
Q3. You are about to do a venipuncture. What could you do or say in each case to get
cooperation from patients with the following attitudes?