Avaya-Aura-Contact-Center-CCT-and-Multimedia-Implementation-(6209).pdf

6209
Avaya
Avaya Aura(R) Contact Center CCT and Multimedia Implementation

Answer: A, C
QUESTION: 46
When adding Communication Control Toolkit (CCT) server to the configuration page of
the Contact Center Manager Administration (CCMA). Which server do you need to
associate with the CCT server?
A. Contact Center Manager Server (CCMS)
B. CCMA
C. License Manager
D. Contact Center Multimedia (CCMM)
Answer: A
QUESTION: 47
A technician has installed Contact Center Multimedia (CCMM) in the contact center
and will use Avaya Aura Agent Desktop (AAAD) to respond to customer e-mail
contacts. Which three e-mail features are available in the AAAD? (Choose three).