Chap010 - Chapter 10 - Separating and Retaining Employees...

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Unformatted text preview: Chapter 10 - Separating and Retaining Employees Chapter 10 Separating and Retaining Employees True / False Questions 1. Generally, organizations try to avoid the need for involuntary turnover, but accept voluntary turnover as beyond their control and as a legitimate cost of doing business. True False 2. Statements of at-will employment within company documents, such as applications and handbooks, negate employees' claims of wrongful discharge. True False 3. Outcome fairness involves the ends of a discipline process, while procedural and interactional justice focus on the means to those ends. True False 4. Procedural justice is a judgment that takes employees' feelings into account while carrying out discharge actions. True False 5. When a decision to discharge an employee is explained and implemented in a fashion that is socially sensitive, considerate, and empathetic, it fulfills the principle of outcome fairness. True False 6. As in other employment matters, employers must make dismissal decisions without regard to individual's age, sex, race, or other protected status. True False 10-1 Chapter 10 - Separating and Retaining Employees 7. In general, employers may conduct random searches of areas like desks, lockers, and toolboxes at any point in time and for any reason they deem appropriate. True False 8. According to the hot-stove rule, an organization's discipline should give warning and have consequences that are consistent, subjective, and immediate. True False 9. Creating a formal discipline process is a primary responsibility of the human resource department. True False 10. Because of their overwhelming use by employees for even the most minor of disagreements, companies have substantially reduced their use of alternative dispute resolution systems. True False 11. Despite its last-stage position within the alternative dispute resolution process, arbitration still tends to be much faster, simpler, and more private than a lawsuit. True False 12. Outplacement counseling is aimed at helping employees overcome their drug or alcohol abuse through a third-party provider. True False 13. Job withdrawal is a set of behaviors that dissatisfied individuals enact to avoid the work situation physically, mentally, or emotionally. True False 10-2 Chapter 10 - Separating and Retaining Employees 14. Core self-evaluation refers to pervasive low levels of satisfaction in all aspects of life, compared with other people's feelings. True False 15. When employees are unclear about work methods, scheduling, and performance criteria because others hold different ideas about these, they are likely to suffer from role ambiguity. True False 16. Role conflict is uncertainty about what the organization and others expect from the employee in terms of what to do or how to do it....
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