McNeill_MGMT221_1.4CaseStudy (1).docx - Running head AMERICAN AIRLINES RESERVATIONS American Airlines Reservations James E McNeill MGMT 221 Embry-Riddle

McNeill_MGMT221_1.4CaseStudy (1).docx - Running head...

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Running head: AMERICAN AIRLINES RESERVATIONS 1 American Airlines Reservations James E. McNeill MGMT 221 Embry-Riddle Aeronautical University November 24, 2019
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AMERICAN AIRLINES RESERVATIONS 2 Abstract This paper discusses the changes that took place within American Airlines over a century of being in service, enabling it to stay ahead of competition and survive for so long. We will discuss early innovations in its automated ticket booths in the 1940’s as well as current reservation technologies such as being able to purchase tickets from smart phone devices, laptop computers, and on site at airports. Utilizing these innovations, increased the amount of information available to customers as well as decreased overall room for error while booking tickets. Increasing the information available to all has increasing the overall trust with the company making it more reliable; not only does this help the customers but this evolving technology helps manage the workload of American Airline’s employees. American Airlines has constantly stayed current with modern technological advances and have adopted them as needed to keep a competitive edge on its competition.
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AMERICAN AIRLINES RESERVATIONS 3 American Airlines Reservations American Airlines is one of the leading competitors in the airlines industry. American Airlines began in the early 1930s and has grown exponentially during its nearly one-hundred years of life. However, the company did not grow by staying the same as in 1930, All
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