000-023IBMIBM Tivoli Support Provider Tools and Processes
A. within one business hour B. within two business hours C. within three business hours D. within 30 minutes during business hours Answer: B QUESTION: 48 To which tier of support does IBM route PMRs submitted by Support Providers? A. Support Providers PMRs receive no special routing. B. Support Providers PMRs are routed directly to Tivoli Level 2 to perform problem determination and recreate if necessary. C. Support Providers PMRs are routed directly to Tivoli Level 1 to verify software version information and logs have been provided. D. Support Providers PMRs are routed directly to Tivoli Level 3 (development) because only defects may be submitted by support providers. Answer: B
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Pleading, IBM Software, IBM Tivoli Framework, Tivoli Software, PMRS