IBM-Tivoli-Support-Provider-Tools-and-Processes-(000-023).pdf

000-023
IBM
IBM Tivoli Support Provider Tools and Processes

A. within one business hour
B. within two business hours
C. within three business hours
D. within 30 minutes during business hours
Answer: B
QUESTION: 48
To which tier of support does IBM route PMRs submitted by Support Providers?
A. Support Providers PMRs receive no special routing.
B. Support Providers PMRs are routed directly to Tivoli Level 2 to perform problem
determination and recreate if necessary.
C. Support Providers PMRs are routed directly to Tivoli Level 1 to verify software version
information and logs have been provided.
D. Support Providers PMRs are routed directly to Tivoli Level 3 (development) because only
defects may be submitted by support providers.
Answer: B