CODE OF CONDUCT
Hilton Worldwide 7930 Jones Branch Drive McLean, VA 22102 United States Team Members, How the world perceives Hilton Worldwide and our hotels is the key to our past, present and future success, and every one of our Team Members is personally responsible for creating a culture focused on our Values of Hospitality, Integrity, Leadership, Teamwork, Ownership and Now. Our Team Members are the key to upholding Hilton Worldwide’s reputation as the preeminent global hospitality company and fulfilling our commitment to these Values. The Hilton Worldwide Code of Conduct holds us to the highest ethical standards, particularly during challenging situations. The Code applies to all Team Members at our corporate offices as well as our owned and managed properties worldwide, ensuring a globally consistent culture of integrity. Thank you for reviewing and living by the Code of Conduct as we collectively further our Vision to “fill the earth with the light and warmth of hospitality.” Sincerely, Chris Nassetta President & Chief Executive Officer Hilton Worldwide CODE OF CONDUCT
WHO WE ARE Our Vision To fill the earth with the light and warmth of hospitality. Our Mission We will be the preeminent global hospitality company — the first choice of guests, Team Members and owners alike. Our Values Hospitality We are passionate about delivering exceptional guest experiences. Integrity We do the right thing, all the time. Leadership We are leaders in our industry and in our communities. Teamwork We are team players in everything we do. Ownership We are the owners of our actions and decisions. Now We operate with a sense of urgency and discipline. CODE OF CONDUCT
TABLE OF CONTENTS CODE OF CONDUCT
CULTURE OF INTEGRITY The reputation of Hilton and each of our Hotels is the key to our past, present and future success. We are each personally responsible for acting with integrity in order to both enhance Hilton’s reputation and maintain a healthy work environment. Integrity means doing what’s right, all the time, and encouraging those around us to do the same. This Code of Conduct provides guidance about how we all must work together to maintain the highest ethical standards in the hospitality business. It describes some of the most important standards that we all must follow. It discusses how to report concerns and seek guidance. And, most importantly, it describes our unwavering commitment to integrity and conducting our business in compliance with the law. This culture of integrity that governs our interactions with each other, our guests, our business partners, and the communities where we operate is the key to our Mission to be the preeminent hospitality company.
CULTURE OF INTEGRITY WHO MUST FOLLOW THIS CODE OF CONDUCT?
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