SITXMGT501
Establish and Conduct Business
Relationships
Assignment 2
Student: Yu Chun Lin (Vicky)
ID: 9990
Business Ethical Issue
HEADLINE: UNITED AIRLINES PASSENGER
DRAGGED OFF OVERBOOKED FLIGHT TO MAKE
ROOM FOR EMPLOYEES
On April 9, 2017, O'Hare Airport Security Officers forcibly removed
passenger
David Da
o, a doctor, from United Express Flight 3411, after
Dao refused to leave the aircraft as airline staff insisted.
The airline was trying to make room for four of its employees on the
Sunday evening flight to Louisville, Kentucky.
At beginning, United
offered $US400 and then $US800 in vouchers and a hotel stay for
volunteers to give up their seats.
When no-one volunteered, a United
manager came on the plane and announced that 4 passengers would be
chosen at random for involuntary removal from the flight.
Dr. Dao was
the only one of them who resisted to leave.
He told the manager he was
a doctor who needed to see patients in the morning.
The airport officers
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- Summer '20
- Kenny
- United Airlines, Avianca, Delta Air Lines, Continental Airlines
