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Unformatted text preview: proaching his banker for a loan.
The thousands of bank failures during the depression had the effect of removing
the mahogany doors behind which bankers formerly barricaded themselves. They
now sit at desks in the open, where they may be seen and approached at will by
any depositor, or by anyone who wishes to see them, and the whole atmosphere
of the bank is one of courtesy and understanding.
It used to be customary for customers to have to stand and wait at the corner grocery until the clerks were through passing the time of day with friends, and the
proprietor had ﬁnished making up his bank deposit, before being waited upon.
Chain stores, managed by COURTEOUS MEN who do everything in the way of
service, short of shining the customer’s shoes, have PUSHED THE OLD-TIME
MERCHANTS INTO THE BACKGROUND. TIME MARCHES ON! “Courtesy”
and “Service” are the watch-words of merchandising today, and apply to the person who is marketing personal services even more directly than to the employer
whom he serves, because, in the ﬁnal analysis, both the employer and his employee are EMPLOYED BY THE PUBLIC THEY SERVE. If they fail to serve well,
they pay by the loss of their privilege of serving.
We can all remember the time when the gas-meter reader pounded on the door
hard enough to break the panels. When the door was opened, he pushed his way
in, uninvited, with a scowl on his face which plainly said, “what-the-hell-did-youkeep-me-waiting-for?” All that has undergone a change. The meter-man now
conducts himself as a gentleman who is “delighted-to-be-at-your-service-sir.”
Before the gas companies learned that their scowling meter-men were accumulating liabilities never to be cleared away, the polite salesmen of oil burners came
along and did a land ofﬁce business.
During the depression, I spent several months in the anthracite coal region of
Pennsylvania, studying conditions which all but destroyed the coal industry.
Among several very signiﬁcant discoveries, was the fact that greed on the part of
operators and their employees was the chief cause of the loss of business for the
operators, and loss of jobs for the miners. 105 NAPOLEON HILL THINK AND GROW RICH Through the pressure of a group of overzealous labor leaders, representing the
employees, and the greed for proﬁts on the part of the operators, the anthracite
business suddenly dwindled. The coal operators and their employees drove sharp
bargains with one another, adding the cost of the “bargaining” to the price of the
coal, until, ﬁnally, they discovered they had BUILT UP A WONDERFUL BUSINESS FOR THE MANUFACTURERS OF OIL BURNING OUTFITS AND THE
PRODUCERS OF CRUDE OIL.
“The wages of sin is death!” Many have read this in the Bible, but few have discovered its meaning. Now, and for several years, the entire world has been listening BY FORCE, to a sermon which might well be called “WHATSOEVER A MAN
SOWETH, THAT SHALL HE ALSO REAP.”
Nothing as widespread and effective as the depression could possibly be “j...
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This note was uploaded on 11/13/2012 for the course ACCOUNTING 225 taught by Professor Austin during the Spring '12 term at American.
- Spring '12