This preview shows page 1. Sign up to view the full content.
Unformatted text preview: will be the dominating factor in the marketing of merchandise as well as personal services. The
future relationship between employers and their employees will be more in the
nature of a partnership consisting of:
103 NAPOLEON HILL THINK AND GROW RICH a. The employer
b. The employee
c. The public they serve
This new way of marketing personal services is called new for many reasons, ﬁrst,
both the employer and the employee of the future will be considered as fellowemployees whose business it will be to SERVE THE PUBLIC EFFICIENTLY. In
times past, employers, and employees have bartered among themselves, driving
the best bargains they could with one another, not considering that in the ﬁnal
analysis they were, in reality, BARGAINING AT THE EXPENSE OF THE THIRD
PARTY, THE PUBLIC THEY SERVED.
The depression served as a mighty protest from an injured public, whose rights
had been trampled upon in every direction by those who were clamoring for individual advantages and proﬁts. When the debris of the depression shall have been
cleared away, and business shall have been once again restored to balance, both
employers and employees will recognize that they are NO LONGER PRIVILEGED
TO DRIVE BARGAINS AT THE EXPENSE OF THOSE WHOM THEY SERVE.
The real employer of the future will be the public. This should be kept uppermost
in mind by every person seeking to market personal services effectively.
Nearly every railroad in America is in ﬁnancial difﬁculty. Who does not remember the day when, if a citizen enquired at the ticket ofﬁce, the time of departure
of a train, he was abruptly referred to the bulletin board instead of being politely
given the information?
The street car companies have experienced a “change of times” also. There was
a time not so very long ago when street car conductors took pride in giving argument to passengers. Many of the street car tracks have been removed and passengers ride on a bus, whose driver is “the last word in politeness.”
All over the country street car tracks are rusting from abandonment, or have been
taken up. Where-ever street cars are still in operation, passengers may now ride
without argument, and one may even hail the car in the middle of the block, and
the motorman will OBLIGINGLY pick him up.
HOW TIMES HAVE CHANGED! That is just the point I am trying to emphasize.
TIMES HAVE CHANGED! Moreover, the change is reﬂected not merely in railroad ofﬁces and on street cars, but in other walks of life as well. The “public-be- 104 NAPOLEON HILL THINK AND GROW RICH damned” policy is now passé. It has been supplanted by the “we-are-obliginglyat-your-service, sir,” policy.
The bankers have learned a thing or two during this rapid change which has taken
place during the past few years. Impoliteness on the part of a bank ofﬁcial, or
bank employee today is as rare as it was conspicuous a dozen years ago. In the
years past, some bankers (not all of them, of course), carried an atmosphere of
austerity which gave every would-be borrower a chill when he even thought of
View Full Document
This note was uploaded on 11/13/2012 for the course ACCOUNTING 225 taught by Professor Austin during the Spring '12 term at American.
- Spring '12