Also we must not forget to ask the customer if they

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Unformatted text preview: might find out that they can’t pay because they do not have a credit card (pick- up option) or do not have enough cash at home (delivery). In that case we have wasted precious time on the phone, while other customers can’t get through, and we don’t even make a sale. • Consequently, we need to begin with discussing the deliver...
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This note was uploaded on 12/02/2012 for the course BUSINESS INFS1000 taught by Professor Masoncole during the Spring '12 term at European School of Economics, New York.

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