Joe wants to model the order process to train his

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Unformatted text preview: their credit card details over the phone. For the delivery option no credit card payment is available, as Joe does not own a portable credit card device. Joe wants to model the order process to train his casual staff who are mainly students and only work a few hours per week. He wants to create a process chart to hang on the wall that they can follow step by step. 1. Imagine what the phone order process could be like and identify the most important process steps. Draw a...
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This note was uploaded on 12/02/2012 for the course BUSINESS INFS1000 taught by Professor Masoncole during the Spring '12 term at European School of Economics, New York.

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