Mgt 390 test #1 review

Mgt 390 test #1 review - Mgt 390 Test#1 Review Chapter 1...

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Mgt 390 Test #1 Review Chapter 1: The process view considers any organization, or any part of an organization, to be a process (a network of activities and buffers that uses resources to transform inputs into outputs) that transforms inputs into outputs. The flow unit is the item being analyzed. Depending on the process, it could be a customer order or a finished product. Performance measures are important, because they provide us with useful information to evaluate the efficiency of a process. General Product Attributes – those properties that customers consider important: 1. Product cost – the total cost that a customer incurs in order to own and experience the product 2. Product Delivery - response time – the total time that a customer must wait before receiving a product for which he or she has expressed a need to the provider. 3. Product variety – the range of choices offered to the customer to meet his or her needs 4. Product quality – the degree of excellence; how well the product performs The value of a product in economic terms, is the utility that the customer derives from buying some combination of these above attributes Product value – is the price that a specific customer is willing to pay for a product Process Competencies – four dimensions are used to measure the competency of a process: 1. Process cost – the total cost incurred in producing and delivering outputs 2. Process flow time – the time needed to transform a flow unit from input into output 3. Process Flexibility – the ability of the process to produce and deliver desired product variety 4. Process Quality – the ability of the process to produce and deliver quality products Process capabilities – the ability of the process to meet customer specifications Process architecture – the types of resources used to perform the activities and their physical layout in the processing network
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Basic types of process architecture are: 1. Job Shops 2. Flow Shops Job shop – uses flexible resources to produce low volumes of customized, high-variety products (ex: artisan bakeries tool and die shops, law firms, architectural design firms, etc…). Job shops use a network layout called a functional/process layout , which is the grouping of organizational resources by processing activity or “function” into “departments.” Flow shop – uses specialized resources that perform limited tasks but do so with high
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Mgt 390 test #1 review - Mgt 390 Test#1 Review Chapter 1...

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