StudyGuide3ch10and12 - University of Miami - School of...

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University of Miami - School of Business Administration Training and Development (MGT308KY) – Fall, 2007 Study Guide – Quiz #3 Chapter 10 (Coaching and Performance Management) Know the definition of coaching that your textbook authors subscribe to (p 369, paragraph 1 … “We define coaching…”; slide 3) and general trends Coaching is a process ised to encourage employees to accept responsibility for performance, enable, them to achieve and sustain superior performance, and treat employees as partners. General trends: Know the 3 steps in coaching performance (p 373-374; slide 4) Defining poor performance Coaching analysis Coaching discussions Generally know what a supervisor does during the Coaching Analysis phase (p 377-381; slides 6-7) Is the process of analyzing factors and choosing appropriate response Must consider several issues: there are multiple causes for poor performance, and a careful diagnosis is critically important for success. Fournies’Process: Identify the unsatisfactory employee performance Is it worth your time and effort to address? Does subordinate know that performance is not satisfactory? Does subordinate know what is supposed to be done? Are there obstacles beyond the employee’s control? Does subordinate know how to do what must be done? Does a negative consequence follow effective performance? Does a positive consequence follow nonperformance? Could subordinate do it if s/he wanted to? Other Important Questions Can the job be Modified What is the problem persists Generally know the 2 models for conducting Coaching Discussions. Know Kinlaw’s 3-Stage Approach and Fournie’s 5-Step Process. Know also how the 2 models are similar and how they are different (p 381- 384; slide 8) Kinlaw’s 3 Stage Approach Confronting/presenting Using reactions to develop information Resolution Fournies’ 5-Step Process Get the employees agreement that a problem exists Mutually discuss alternative solution to problems Mutually agree on action to be taken to resolve problem Follow up to measure results Recognize achievement How are they similar and how are they different?
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This note was uploaded on 04/07/2008 for the course MGT 308 taught by Professor Hagan during the Fall '06 term at University of Miami.

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StudyGuide3ch10and12 - University of Miami - School of...

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