CA-Service-Desk-Manager-r12-Professional--(CAT-180).pdf - CA-Technologies CAT-180 CA Service Desk Manager r12 Professional(R

CA-Service-Desk-Manager-r12-Professional--(CAT-180).pdf -...

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CAT-180 CA-Technologies CA Service Desk Manager r12 Professional(R)
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Answer: C QUESTION: 36 If you want to take advantage of the new roles in CA Service Desk rl2, what do you need to do? A. Create access types manually. B. Recycle the Service Desk services. C. Clear your web browser role cache. D. Assign the new roles to access types. Answer: D QUESTION: 37 Which language are macros related to Service Level Agreements (SLAs) written in? C QUESTION: 38 Which statement about the CA Service Desk Universe is TRUE?
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