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Quality Mgm Individual Task.docx - Question 1: Based on my...

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Question 1:Based on my perspective, I think it is very appropriate because firstly Walt DisneyWorld is an entertainment industry where their aim is on their theme park for both childrenand adults. Observing all these we can see the organization focuses more on their customer’ssatisfaction than their product quality. Which is not a bad thing as their customers arewillingly paying a lot of money just because the organization are designed to engage ingiving their guests the best quality experience possible. That’s the reason why Walt Disneyputs a lot of focus and planning in predicting their customer’s behaviour. Few of the TotalQuality Management principle can be related to this as well. Such as Customer Focus, this iswhere the organization understands their current and future needs of their customers. In thisfocus no matter what the organization does to promote quality improvement, in the end thecustomers are the one who determines the efforts are beneficial to the organization.Consequently, all the decision made by the company are called “customer-driven”. Therefore,in order for the organization to gain as much profit, if you have the time and resources topredict your customer’s behaviour it will be worth the effort. When an organization makestheir customer return for more or makes their customer loyal to the organization that is whenthe organization is considered successful. They also follow another Principle of the Total

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Term
Fall
Professor
N/A
Tags
Orlando Florida, Walt Disney World Resort

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