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CHCYTH004Respond to Critical Situations;Assessment 1: Written Questions1. When critical incidents arise, workers must defuse thesituation through the use of strategies that will prevent orminimise harm. What are 10 of the protocols that theyshould follow?When critical incidents arise, the 10 protocols that workers shouldfollow to prevent or minimize harm are;Remain calm and project confidence.Communicate effectively.Be discreet.Respect the client’s rights and choices.Remember that your personal safety is your firstconcern.You have a responsibility to keep others safe as faras reasonableWarn and inform other people of danger.Remove any objects that could cause or be usedto harm others.Not be aggressive, violent or harm others.You have the right to protect yourself from beingharmed by other people, only using the leaseamount of force necessary to do so. 2. What is duty of care? What does duty of care require ofprofessionals working with vulnerable people? Are workersrequired to intervene in incidents where their own safety isjeopardised?As a worker, your duty of care is your legal duty to take reasonablecare to avoid others being harmed. You must take steps to identifyrisks; as in any reasonable likely harmful effects of yours or otherpeople’s actions and inactions to vulnerable people. If you identify areasonably likely risk of harm, you must take reasonable care inresponse, taking reasonable care recognises that you have limitedresources and limited ability to protect vulnerable people fromharm. An important part of duty of care involves making reasonableassumptions about what might or might not be potentiallydangerous to the safety and wellbeing of vulnerable people. Ifworkers feel that they will be at risk by intervening, they should not
become involved, but maintain supervision of the scene from a safedistance.