Knwledge test learner manage conflict - Copy.docx - The...

The Imperial College of Australia
SITXCOM005 – Manage conflict
Knowledge Test
I NSTRUCTIONS
 This is an open book assessment to be conducted in the classroom under Trainer’s
supervision.
 There are 21 knowledge test questions, each with four responses of which there is only
one correct response.
 You are to nominate the correct response to each question by circling the appropriate
letter (a, b, c, or d) on this document
 You must answer all questions correctly to achieve competency for this assessment.
 On completion, submit the knowledge test to your assessor.
 Ask your assessor, if you do not understand a question. Your assessor cannot tell you
the answer he/she may be able to re-word the question for you.
 Re-assessment: If you do not achieve the required standard, you will be given the
opportunity to be re-assessed by our Assessor. Arrangements will be made on an
individual basis. If you are deemed to be NS (Not Satisfactory), your assessor will either
ask specific questions orally and record them with you using the supplementary evidence
sheet or you will be asked to resubmit your responses in full.
 Feedback: Your assessor will provide feedback to students after the completion of the
assessment. The assessor will explain the appeals process when required.
1. What is the best definition of ‘conflict’?
(a) Conflict is a fight between two individuals that occurs in the workplace.
(b) Conflict is a verbal disagreement between two individuals, or within a group or team about job
roles and responsibilities.
(c) Conflict is a disagreement between two individuals, or within a group or team about peoples’
expectations or goals.
(d) Conflict is when two individuals are unable to reach a compromise in the workplace.
ANS- C
2. What is a potential cause of conflict between team members?
3. What is the correct order for the five stages of conflict?