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Unformatted text preview: Persuasive public speaking (credibility) Claims of fact, value, policy (organizational patterns) Burdens of proof Ch 19 Using Communication in the 21 st Century Communicating in a Democracy Use Communication for the common good Consuming messages Managing Conflict Outline Conflict and sources of conflict Advantages of conflict Groupthink and avoiding groupthink Managing Conflict Conflict Grid Considering Multiple Perspectives Outline Culture & Co-culture Ethnocentrism, Cultural Relativism, Stereotyping Cultural Characteristics Strategies for improving intercultural communication...
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This test prep was uploaded on 04/07/2008 for the course COM 110 taught by Professor Soloman during the Spring '08 term at Illinois State.
- Spring '08