D. The full benefits will only be realised if regular reviews are undertaken with customers. Answer:C QUESTION:37 Which of the following would NOT be a performance measurement for the Service LevelManagement function? A. What percentage of services are covered by SLAs? B. Are service review meetings held on time and correctly minuted? C. Are customer perceptions of service improving? D. How many services are included within the CMDB? Answer:D QUESTION:38 Which of the following is NOT an element of Availability Management? QUESTION:39 Which of the following statements is TRUE?