IT-Service-Management-Foundation-based-on-ISO-IEC20000-ITSM20F-EN-(ITSM20F).pdf

This preview shows page 1 - 4 out of 10 pages.

ITSM20F Exin IT Service Management Foundation based(R) on ISO/IEC20000 (ITSM20F.EN)
QUESTION: 54 What is meant by the Urgency of an Incident? A. the degree to which the solution of an incident tolerates delay B. the degree to which the incident gives rise to a deviation from the normal service level C. the time needed by IT Services to resolve the incident D. the relative importance of the incidents when handling them Answer: A QUESTION: 55 What is the objective of the service reporting process? C QUESTION: 56 What is a parameter for measuring progress relative to key objectives in an organization? C QUESTION: 57 17
Which process is responsible for registering the relationships within the IT infrastructure? C QUESTION: 58 Which of the following activities in the Problem Management process is related to the Change Management process? A. identifying Problems B. classifying Problems C. correcting Problems D. investigating a solution Answer: C QUESTION: 59 What does Service Management aim to achieve? C

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture