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IT-Service-Management-Foundation-based-on-ISO-IEC20000-ITSM20F-EN- ITSM20F .pdf

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ITSM20FExinIT Service Management Foundation based(R) on ISO/IEC20000(ITSM20F.EN)
QUESTION:54What is meant by the Urgency of an Incident?A
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QUESTION:55What is the objective of the service reporting process?C
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QUESTION:56What is a parameter for measuring progress relative to key objectives in anorganization?C
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QUESTION:5717
Which process is responsible for registering the relationships within the ITinfrastructure?A. Asset ManagementB. Change ManagementC. Configuration ManagementD. Release ManagementAnswer:C
QUESTION:58Which of the following activities in the Problem Management process is related to theChange Management process?C
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QUESTION:59What does Service Management aim to achieve?C
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