The Importance of Customers - The Importance of Customers Katrina Doughty Customer Relations and Servicing Mar 2305 11 To make any business successful

The Importance of Customers - The Importance of Customers...

This preview shows page 1 - 3 out of 3 pages.

The Importance of Customers Katrina Doughty Customer Relations and Servicing Mar 2305- 11 To make any business successful the main asset you must have are customers. Customers are not sure what they should expect when dealing with your company because they expect for you to know. The customer service representative has the responsibility to maintain the high level service to the customer. Many businesses rely on the loyalty of customers and when customers decide to leave the company suffers. The following will address how customers service influence’s customer loyalty and ways to prevent the loss of clientele in you organization. A customer that is satisfied does not automatically make then a loyal customer. Companies must realize in order to have loyal customer they must build an emotional bond. In order to build that emotional bond with your customers you have to meet their needs. Your customers need to feel welcome, be understood, feel comfortable, appreciated, important, and be
Image of page 1
respected. Treat your customers like you would want to be treated. Addressing customers’ needs
Image of page 2
Image of page 3

You've reached the end of your free preview.

Want to read all 3 pages?

  • Spring '13
  • smith
  • Customers, Customer Relations and Servicing, Customer Satisfaction and Customer Loyalty

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture