The Importance of Customers
Katrina Doughty
Customer Relations and Servicing
Mar 2305- 11
To make any business successful the main asset you must have are customers. Customers
are not sure what they should expect when dealing with your company because they expect for
you to know. The customer service representative has the responsibility to maintain the high
level service to the customer. Many businesses rely on the loyalty of customers and when
customers decide to leave the company suffers. The following will address how customers
service influence’s customer loyalty and ways to prevent the loss of clientele in you organization.
A customer that is satisfied does not automatically make then a loyal customer.
Companies must realize in order to have loyal customer they must build an emotional bond. In
order to build that emotional bond with your customers you have to meet their needs. Your
customers need to feel welcome, be understood, feel comfortable, appreciated, important, and be
respected. Treat your customers like you would want to be treated. Addressing customers’ needs
You've reached the end of your free preview.
Want to read all 3 pages?
- Spring '13
- smith
- Customers, Customer Relations and Servicing, Customer Satisfaction and Customer Loyalty
