bus 485 group 6 final report.pdf - u201cEffects of Service...

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Effects of Service Recovery Structure on Market Performance
“Effects of Service Recovery Structure on Market Performance” Prepared By: Group 6 Fariha Shamrin 1520007 Farhana Hussain 1520246 Zarin Anjum 1620015 Konika Mostofa 1410394 Bhanni Shikha 1521311 Prepared For: Mr. Mohammed Sohel Islam Senior Lecturer Marketing Department School of Business Date of Submission: 29 th July 2018 Independent University, Bangladesh