Here are the instructions and the excel sheet it needs to be done on.docx

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Here are the instructions and the excel sheet it needs to be done on SupportCalls Technical Support Calls Threshold 30 days Incident Number Date created Last Name
Agent Name Computer ID Description Status Date Resolved 939-76160 1/1/21 Norris Cox 3141 Forgotten Password Open 2/6/21
712-90501 1/1/21 Harvey Rousaux 5995 Forgotten Password Open 1/19/21 354-52747 1/7/21 Neal Rousaux
9380 Software Update Hold 1/24/21 354-52747 1/7/21 Neal Rousaux 9380 Software Update Hold 1/24/21
859-45748 1/11/21 Lee Vong 5070 Virus Closed 1/18/21 610-12016 1/13/21 Glover Leggett 5891
Forgotten Password Hold 1/18/21 459-84377 1/13/21 Barnett Vong 1251 Printing Issues Hold 2/6/21 218-35195
1/13/21 Ross Rousaux 6735 Virus Closed 1/27/21 140-57449 1/14/21 Pearson Vong 6235 Will not power on
Hold 2/2/21 399-98477 1/15/21 King Vong 7426 Printing Issues Closed 1/26/21 657-68422 1/16/21
Washington Hays 6405 Software Update Closed 2/9/21 840-29369 1/17/21 Hopkins Leggett 3708 Software Update Open
2/13/21 285-88931 1/26/21 Bell Hays 1756 Printing Issues Hold 2/25/21 254-39938 2/4/21 Stone
Broadnax 2971 Will not power on Closed 2/20/21 733-99609 2/4/21 Alexander Vong 9454 Virus Open 2/17/21
207-19047 2/4/21 Cook Broadnax 1850 Virus Closed 2/12/21 608-25364 2/7/21 Baldwin Leggett
4317 Software Update Open 3/6/21 967-11630 2/9/21 Mendez Vong 6724 Forgotten Password Hold 2/28/21
398-79106 2/10/21 Hardy Vong 4549 Printing Issues Closed 2/23/21 619-44822 2/10/21 Silva Cox 8950
Software Update Closed 2/12/21 752-21845 2/11/21 Hanson Leggett 7444 Virus Open 2/27/21 131-31453
2/13/21 Medina Vong 5469 Printing Issues Closed 2/18/21 553-87138 2/14/21 Brown Hays 7227 Virus
Open 3/9/21 727-78890 2/15/21 Watts Dodson 4468 Printing Issues Closed 2/28/21 284-56116 2/17/21
Ramos Broadnax 9018 Virus Closed 2/28/21 812-94308 2/17/21 Powers Cox 5600 Will not power on Open

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