ISO-IEC-20000-Foundation-(EX0-103).pdf - Exin EX0-103...

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EX0-103ExinISO/IEC 20000 Foundation
Explanation:A. Incorrect. The IT Framework provides a structure for service management butwould not define the service itself.B. Incorrect. The OLA would define a support arrangement behind the prime customerservice.C. Correct. The Service Catalog or the SLA would define the service for the customer.D. Incorrect. The Service Report would provide details of service performance notdefine the service.QUESTION:110What is required to be included in Release Management procedures according toISO/IEC 20000?

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Term
Fall
Professor
Mohammad Alizadeh
Tags
Service system

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