TASK1 .docx - Assessment Task 1 relationships BSBFLM303...

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Assessment Task 1 BSBFLM303 Contribute to effective workplace relationships Networking and relationships project and presentation Submission details Student’s Name Daunglrudee Sapprasert Student No. CRI0100HFM Assessor’s Name Anna Vourakis Assessment Site LIC Assessment Date/s The assessment task is due on the date that your assessor tells you. If you want this to change then make sure you get it approved in writing. Submit this document with any required evidence attached. See specifications below for details. Performance objective As one of the managers you will sometimes not be able to sort out issues because you may not have the authority. In this assessment, you will need to setup relationships in your workplace so you don’t have to be the only one taking that responsibility. Assessment description Determine three issues that you have within your workplace that you cannot resolve alone. If you do not have access to a workplace use issues relating to a sporting club, social club or other community you belong to. Use the tools in the appendices to analyse and plan the type of network or networks you need to build to help resolve the issue. Build the network and record the results so that you may make a presentation about what you did and the results you got. Procedure 1. Identify three issues which you cannot resolve alone. Collect and analyse information regarding the issue, including role descriptions, work plans, operational plans, performance outcomes 1 , etc. 2. Analyse the issue using the capability/authority matrix on page 4, to determine what type of network/connection will help in resolving the issue. 3. Plan the network and the actions required to build the network. Plan networking and communication activities for addressing and improving 1 Performance outcomes/goals – focus on the person performance while outcome goals focus strictly on the outcome or result. © 2015 Innovation & Business Industry Skills Council Ltd / Modified 21Aug15 V1.1 Page 1 of 13
Assessment Task 1 BSBFLM303 Contribute to effective workplace relationships workplace outcomes. Plan to seek contributions/input from inside the organisation or from outside. Make sure you follow company procedures when doing this sort of work. Use the template provided. 4. Implement/action your plan. Ensure you meet network effectively by building relationships and communicating and exchanging ideas with diverse/different groups of people. Record the results of your network building in a diary. Your diary should: Describe how you used workplace information to determine networking plans. Describe communication and networking activities with external and internal people. Describe your use of technologies and media channels. Describe use of tone and pitch 2 and other basics of effective oral/spoken communication. Describe use of active listening techniques. 3 Describe how you used communication skills to network effectively and treat people with respect and empathy/understanding.

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