cisco final - E-COMMERCE ASSIGNMENT#2 CASE STUDY CISCO...

E-COMMERCE
ASSIGNMENT #2
CASE STUDY
“CISCO System Architecture:
ERP and Web enabled IT”
Finance and Investors Group
Problem Statement:
• How to develop a new Hybrid product with the speed and efficiency of router and the precision of
the telephone switch
Antecedents of the problem were
 Internal software systems were not able to accommodate the growth.
 The Cisco’s legacy environment failed. Due to which Central database became corrupted and the
company was shut down for two days (January 1994).
 Slow mainframe computers which do not meeting modern day needs.
Vision: Pioneer “New World Network” where voice calls are free
Mission: Internet experts: the Global Internet Company
Objective:
Become lead architect and provider for new Internet-based infrastructure
Change the way companies and industries operate
ERP implementation
Global Intranet development
Extranet development
Possible solutions were
 optimal performance- to create a structure that integrated the hall mark of efficiency
 provider for new Internet-based infrastructure,
 Cisco ultimate focus is on customer ‘dedication to customer success’
 ERP implementation.

E-shop Doing business through website
Value Chain Service
Provider
• Customer Self service (Business to Customers)
• CEC- Cisco employee connection
• Automating supply chain – integrating suppliers via single enterprise,
direct fulfillment and dynamic replenishment to cater to changing market
demands +customer needs
Virtual Business Community
• User friendly interface, user publishes , subscribes- contributes
information required to do business with Cisco
• A web-based customer portal enables customers to configure network