Group 5_Conflict Resolution.pdf - CONFLICT RESOLUTION...

This preview shows page 1 - 11 out of 31 pages.

CONFLICT RESOLUTION Christine Joyce M. Alfonso Atty. Alexei P. Cardenas Rafael Anthony C. Onate JR III, Atty. Wilma R. Padie Eulah Marie C. Sadang-Cacatian Joseph John M. Villanueva
TOPICS Why Conflict arises? Elements of Conflict Effects of Conflict Theories of Conflict Classification of Conflict Conflict Resolution Conflict Management Techniques Steps to Conflict Resolution in the Workplace
CONFLICT Opposing ideas and actions of different entities, thus resulting in an antagonistic state A mental struggle resulting from incompatible or opposing needs, drives, wishes, and external or internal demands. Influences our actions and decisions in one way or another
Why Conflicts arise? People differ, so they: see things differently want different things have different thinking styles, which prompts them to disagree are predisposed to disagree have different personalities have different status have ideological and philosophical differences have different goals have different approaches are influenced by fear, force, fairness or funds