mid-term review

How interdependent are we at the heart of all

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Unformatted text preview: articulated Relational goals must be met in order to Relational solve underlying issues solve Face or Identity Goals Face Who am I in this conflict? Who You can save or damage your own face or You the other’s face the If face is destroyed, it must be restored If (saved) before any other conflict goal can be addressed be When face is damaged: When people dig into their positions creates losers who “get back at you” next time Ways to restore face Ways How we save our own face: rationalize actions claim unjust intimidation dig into our position damage other’s face How we save other’s face: help increase their self-esteem avoid giving orders or directives llisten carefully and legitimize their concerns isten No one wants to look like the loser More about types of interests More Interests overlap all conflicts have multiple goals relational and identity goals are always relational present present different goals have primacy parties in conflict rarely have same goals with parties same primacy same Interests are disguised relational and face goals are presented as relational topic and process goals More about interests Goals/Interests change goals change as they’re met or as they’re goals frustrated frustrated Prospective goals Prospective what you want as you’re preparing what preparing Transactive goals goals that emerge during the conflict • • • shift as negotiation occurs can become de...
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This note was uploaded on 02/25/2013 for the course PSY 547 taught by Professor Langlois during the Spring '09 term at S.F. State.

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