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Unformatted text preview: t are they not getting
most common interests are needs-based Types of Interests
Types T.R.I.P. Topic, relational, identity/face, process Topic and Process interests external, negotiable, substantive, tangible,
expressed Relational and Identity interests iinternal, non-negotiable, usually not
expressed aloud, intangible (values)
DRIVE all conflicts Topic and Process Goals
Topic Topic interests: what do we want? what are we fighting for?
either both parties have the same goal, or
both parties have opposing goals
both Process interests: what communication process will we use?
process goals appear when low-power party
cries unjust process or unfair fight
cries Relational Goals
Relational Who are we to each other? How will we be treated?
How much influence do we have over the
How interdependent are we? At the heart of all conflicts, but rarely
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This note was uploaded on 02/25/2013 for the course PSY 547 taught by Professor Langlois during the Spring '09 term at S.F. State.
- Spring '09