Running Head: IMPORTANCE OF TEAMS 1 Importance of Teams HCS/325 August 22, 2012 Professor Mauricio Lopez
IMPORTANCE OF TEAMS 2 Importance of Teams Teams in the workplace serve several purposes. Not only does it divide the workload between capable members, it allows for a steady stream of new ideas and ways of doing things. In an office setting where there are three or four individuals who make up a team, there is a better chance of one of them catching errors or mistakes that may have gone overlooked if only one person was working the department. <good> The Importance of Teams Building a cohesive team that works well together can make a difficult job much easier. With the increase of calls into the call center, grouping the employees into teams seems to be an effective way of lightening each one's workload. For example, part of the funds the department has set aside for improvements can be used to purchase a phone system where calls can be sent to appropriate locations. Inquiries about billing could be sent to one group of workers, while insurance questions could be answered by another team. At times, when peak call volume is high, workers can shift from their area of expertise to heavier hit areas to help alleviate the pressure on the staff and reduce the
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