Ch. 9 Quiz - Question 1 10 out of 10 points Which of the...

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Question 1 10 out of 10 points Which of the following is true about the standardization of the problem-solving process: Selected Answer: above Feedback: YES. The standardization of problem-solving process has a long history. It is first reported in use by the Greek philosophers. It was used by Thomas Edison. It became widespread in Japan through the use of quality circles and it is taught in the U.S. in Question 2 10 out of 10 points According to Shiba and Walden, skill in standardized problem solving is best gained by: Selected Answer: Feedback : YES. The fastest way to develop skill in standardized problem solving is by repeating the cycle of identifying problems, applying the 7 steps to solve the problem and through diagnosis of the quality improvement story created during the problem solving. Question 3 10 out of 10 points With respect to reactive problem solving, Shiba and Walden recommend that managers: Selected Answer: Feedback : YES. Managers need to guide a quality improvement team in identifying an appropriate problem. This is particularly true since the 7 Steps do not explicitly
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  • Fall '09
  • Smith

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