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NR505 Research SummaryLisa PettitChamberlain UniversityNovember 2020
I am currently enrolled in the MSN executive track program at ChamberlainUniversity. As a clinical leader and a future executive leader, I recognize that patient safety,outcomes, and satisfaction is our goal as a team. As a healthcare worker use of effectivecommunication is an important component in the care of patients in a safe manner. Promotingand providing positive patient outcomes is accomplished by utilizing clear and concisecommunication to improve the quality of care that is provided to our patients by our staff andteam. The problem/care concern that I an going to address is the area of handoff communication. Transfer of care reports are important on the impact of care. Quality indicators related to safety, satisfaction of patients, and continuity of care. Frequent handoff communication between staff and areas that do not include all pertinent information necessary for safe care. This creates a disconnect or lack of continuity of care for our patients that impacts quality of care and safety for our patients.A literature review shows that handoffs have been shown to be an avenue for adverse events occurring. Lack of complete and through communication during handoffs has major potential for error or harm affecting safety and satisfaction for patients. Lack of organization and report consistency during the transfer process, as well as inadequate communication has