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Unformatted text preview: ate effective requests quickly. 46053 C PHNJ B&E A B PN 215 C/M/Y/K DESIGN SERVICES OF M09_BOVE5352_09_SE_C08.QXD 216 PART 3 5/17/07 12:59 PM Page 216 Crafting Brief Messages 2 LEARNING OBJECTIVE
Outline an effective strategy
for writing routine requests Strategy for Routine Requests
Like all business messages, routine requests have three parts: an opening, a body, and a close.
Using the direct approach, open with your main idea, which is a clear statement of your request. Use the body to give details and justify your request. Then close by requesting specific
action. State Your Request Up Front
Take care that your direct approach
doesn’t come across as abrupt or
tactless. Begin routine requests by placing your request first—up front is where it stands out and gets
the most attention. Of course, getting right to the point should not be interpreted as a license to be abrupt or tactless:
● ● ● Pay attention to tone. Even though you expect a favorable response, the tone of your
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This note was uploaded on 03/24/2013 for the course ECON 830 taught by Professor Shahlasultaova during the Fall '12 term at Khazar University.
- Fall '12