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Unformatted text preview: the ground. Police cars were everywhere. He just kept mumbling, ‘I thought they were going to kill
me.’” She shudders. “But the flight attendants and airline officials
were wonderful. They told us to write to the airline, explain the
details, and ask for a refund. Of course, I was late and unprepared
for my meeting. Thank goodness it wasn’t a client! When they
heard about my ‘air rage’ encounter, the folks in our home office
just handed me a cup of strong coffee and sat me down on a couch
with a blanket.”
Your task: You always handle Samantha’s travel arrangements,
and she’s left you with her ticket stubs and other documents.
Write the letter requesting a refund to British Airways Ticket Refunds USA, 75-20 Astoria Blvd., Jackson Heights, NY 11370.
(Make up any necessary times, dates, or flight numbers.)9
6. Unhappy customer: Claim letter requesting an adjustment.
As a consumer, you’ve probably bought something that didn’t
work right or paid for a service that d...
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This note was uploaded on 03/24/2013 for the course ECON 830 taught by Professor Shahlasultaova during the Fall '12 term at Khazar University.
- Fall '12