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Unformatted text preview: ositive messages Strategy for Routine Replies and Positive Messages
Like requests, routine replies and positive messages have an opening, a body, and a close. Because readers receiving these messages will generally be interested in what you have to say,
you’ll usually use the direct approach. Place your main idea (the positive reply or the good
news) in the opening. Use the body to explain all the relevant details, and close cordially—
perhaps highlighting a benefit to your reader. Use the direct organizational plan
for positive messages. Start with the Main Idea
By opening your routine and positive messages with the main idea or good news, you’re preparing your audience for the detail that follows. Try to make your opening clear and concise. Although the following introductory statements make the same point, one is cluttered with
unnecessary information that buries the purpose, whereas the other is brief and to the point:
INSTEAD OF THIS
I am pleased to inform you that after careful
consideration of a delightfully talented pool
of applicants, our human resources
committee has recommended you for
appointment as a fi...
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This note was uploaded on 03/24/2013 for the course ECON 830 taught by Professor Shahlasultaova during the Fall '12 term at Khazar University.
- Fall '12