Unformatted text preview: To practice correcting drafts of actual documents, visit your
online course or the access-code-protected portion of the
Companion Website. Click “Document Makeovers,” then
click Chapter 8. You will find an e-mail message that contains
problems and errors relating to what you’ve learned in this
chapter about routine, good news, and goodwill messages.
Use the “Final Draft” decision tool to create an improved version of this routine e-mail. Check the message for skilled
presentation of the main idea, clarity of detail, appropriate
use of resale, and the inclusion of a courteous close. 46053 C PHNJ B&E A B PN 223 IMPROVE THIS E-MAIL MESSAGE C/M/Y/K DESIGN SERVICES OF M09_BOVE5352_09_SE_C08.QXD 224 PART 3 ✓ 5/17/07 12:59 PM Page 224 Crafting Brief Messages CHECKLIST: Writing Routine Replies and Positive Messages A. Start with the main idea.
• Be clear and concise.
• Identify the single most important message before
you start writing.
B. Provide necessary details and explanation.
• Explain your point completely to eliminate any
confusion or l...
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- Fall '12
- E-mail, Instant messaging, positive messages, ConAgra Foods, Information and Action, PHNJ B&E