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Unformatted text preview: same time, avoid being
abrupt or tactless: pay attention to tone, assume your audience will comply, avoid personal introductions, end
polite requests with a period, and be specific. Use the
middle of a routine request to justify your request and
explain its importance. Close routine requests by asking
for specific action (including a deadline as often as possible) and expressing goodwill. Be sure to include all contact information so that your reader can respond easily. 3 Describe a strategy for writing routine replies and positive messages. First, open your message with a clear
and concise statement of the main idea or your good
news. Second, in the body of your message, provide the
details and explanations necessary to meet the audience’s
information needs. If your message has a mix of positive
and negative information, try to put the negative news in
a positive context. If you are communicating with customers, you can also use the body of the message to share 5 Discuss the importance of knowing who is responsible
when granting claims and requests for adjus...
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This note was uploaded on 03/24/2013 for the course ECON 830 taught by Professor Shahlasultaova during the Fall '12 term at Khazar University.
- Fall '12