Unformatted text preview: software would most likely suggest a need for the upgrade
Second, draft three short e-mail messages to accompany each
ready-made attachment, explaining that the attached document
answers the most common questions on a particular subject (installation, troubleshooting, or upgrading). Your messages should
invite recipients to write back if the attached document doesn’t
solve the problem—and don’t forget to provide the e-mail address: [email protected]
Third, draft a fourth message to be sent out whenever your
new system is unable to figure out what the customer is asking for.
Simply thank the customer for writing and explain that the query
will be passed on to a customer service spet who will respond
18. Lighten up: E-mail reply to a website designer at Organizers Unlimited. When Kendra Williams, owner of Organizers
Unlimited, wanted to create a website to sell her Superclean Organizer, she asked you, her assistant, to find a designer. After
some research, you found three promising individuals.
Williams chose Pete Womack, whose résumé...
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- Fall '12
- E-mail, Instant messaging, positive messages, ConAgra Foods, Information and Action, PHNJ B&E