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Unformatted text preview: ng is a more personal response from Klondike Gear: When granting an unjustified
claim, maintain a respectful and
positive tone while informing the
customer that the claim was a
result of misuse or mistreatment of
the product. Here is your heather-blue wool-and-mohair sweater (size large) to replace the
one returned to us with a defect in the knitting. Thanks for giving us the
opportunity to correct this situation. Customers’ needs have come first at
Klondike Gear for 27 years.
I’ve enclosed our newest catalog and a $5 gift certificate that’s good toward any
purchase from it. Whether you are skiing or driving a snowmobile, Klondike
Gear offers you the best protection available from wind, snow, and cold. Please
let us know how we may continue to serve you and your sporting needs. When the Customer Is at Fault Communication about a claim is a delicate matter when
the customer is clearly at fault. You can (1) refuse the claim and attempt to justify your refusal or (2) simply do what the customer asks. If you refuse the claim, you may lose y...
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This note was uploaded on 03/24/2013 for the course ECON 830 taught by Professor Shahlasultaova during the Fall '12 term at Khazar University.
- Fall '12