Unformatted text preview: automated response systems,
and you quickly review a few articles before discussing the options
with your boss. Artificial intelligence researchers have been working for decades to design systems that can actually converse with
customers, ask questions, and respond to requests. Some of today’s systems have vocabularies of thousands of words and the
ability to understand simple sentences. For example, chatterbots
are automated bots that can actually mimic human conversation.
(You can see what it’s like to carry on a conversation with some of
these bots by visiting www.botspot.com, clicking on Artificial
Life Bots, and then selecting Chatterbots.)
Unfortunately, even though chatterbots hold a lot of promise, human communication is so complex that a truly automated
customer service agent could take years to perfect (and may even
prove to be impossible). However, the simplest automated systems are called autoresponders or on-demand e-mail. They are fast
and extremely inexpensive. They have no built-...
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- Fall '12